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This policy explains exactly what information 8899ph collects when you open an account, fund your wallet through Maya, Coins. ph or PESONet, and use the platform — and what we do with it. We keep this policy current; the version on this page is the one that applies to your account today.
When you register an account with us, we collect the details you provide directly — your name, email address, contact number and any identity documents submitted for account verification. When you make a deposit through Maya, Coins. ph or PESONet, we record the transaction reference, the payment method used and the amount credited to your wallet. This transaction record is necessary to maintain an accurate account history and to resolve any disputes about your balance. We also collect technical data automatically: the device type you use to access 8899ph, your browser session identifiers, and usage patterns within the platform. This data helps us keep your account session stable and detect unusual access patterns that may indicate unauthorised use. We do not collect payment credentials such as your Maya PIN or Coins. ph password — those remain with the payment provider. All data we hold is used only for the purposes described in this policy. We do not sell your personal information to third parties. Sharing with external parties happens only where required to process your payments, verify your account identity, or comply with obligations under applicable law in eligible regions. Access to this platform and these data practices depends on local law and is available where local law permits.
Maya wallet transaction references are recorded in your account history to confirm deposits and support any balance query you raise.
Coins. ph transfer records are logged against your account so your deposit timeline is verifiable at any point.
PESONet bank credit details are held as part of your transaction record to support accurate account reconciliation.
Not every service you reach from 8899ph falls under this policy. Understanding the boundaries helps you know which rules protect your data at each point in your account journey — from login through to payment and game access.
This policy covers all personal data you submit when creating, verifying or managing your 8899ph account — including login credentials, identity verification documents and contact details held in your account profile.
Payment activity processed through Maya, Coins. ph and PESONet is within scope. We record deposit references and wallet credits. We do not access or store the payment credentials you enter within those providers' own apps or portals.
Your in-session behaviour on the platform — which game lobbies you open, how long a session runs, and pages visited — is collected as usage data to maintain account security and service continuity. This data is covered by this policy.
Links or integrations that take you outside 8899ph — including the Maya app, Coins. ph portal or any external page — are governed by those providers' own privacy terms. We are not responsible for data practices on those external services.
You have concrete choices about the personal information we hold. Reviewing your account details is straightforward: after logging in, your profile section shows the contact information, identity documents and linked payment methods currently on file. If something is inaccurate — a wrong email address or an outdated contact number — you can request a correction by reaching our support team through the contact paths listed on this page. If you want to know specifically what data we hold about you, you can submit a data access request through our support channel and we will confirm the categories of information on your account. Where you have a question about how a particular piece of data is being used, our support team can clarify the specific purpose. Requesting account closure also triggers our data retention review — we will explain what we are required to retain under applicable law and what will be deleted.
Log in and open your account profile to see the personal details and transaction history currently held against your account. The transaction log shows each Maya, Coins. ph and PESONet deposit by date and reference.
If your name, contact number or email is recorded incorrectly, contact support with the correct information and a note of what needs to change. We will update the record and confirm the correction to you.
To ask what specific information we hold or to question how it is used, reach us through the support channels on this page. We aim to respond clearly and specifically to every data question we receive.
Closing your account initiates a review of which data we are required to retain under applicable law. We will communicate exactly what is kept, for how long, and the reason before the process completes.
Privacy questions deserve a direct answer, not a generic reply. Use any of the contact paths below to raise a question, request a data correction or flag a concern about how your information is handled. Our team reviews privacy-related messages as a priority.
Open the live chat widget from any page after logging in to raise a privacy question in real time. Identify your query as data-related so it is routed correctly from the start.
Send a detailed privacy request to our support email address shown in your account help section. Include your registered email and a description of your request so we can locate your account record promptly.
The help section inside your logged-in account lists current contact options and links to submit a formal data request. Check there for the most current address and response path.
Data protection at 8899ph is built around four practical areas: how we store what you give us, how cookies work on the platform, how long we keep records, and how account security is maintained during your session.
Personal information and transaction records are stored on access-controlled infrastructure. Only authorised processes and personnel with a defined operational need can access your account data. Payment references from Maya, Coins. ph and PESONet are retained as part of your wallet history.
We use session cookies to keep your account active between pages and to remember your login state. Analytics cookies help us understand which sections of the platform are used most, so we can improve navigation. You can adjust cookie preferences through your browser settings at any time.
We keep your account data for as long as your account is active and for a period after closure as required by applicable law in eligible regions. Transaction records related to your deposit history are part of the retained data. When the retention period ends, records are deleted or anonymised.
Your account session is protected by standard encryption during transmission. If we detect unusual login patterns — such as an access attempt from an unrecognised device — additional verification may be required before the session proceeds. Reporting any suspected unauthorised access to support is always the right first step.
These are the questions we hear most often about how personal data is handled. If your question is not here, the support contact paths in the section above are the right place to ask.
We collect the details you submit during registration — name, email, contact number and any identity documents needed for account verification. When you make a deposit, we record the transaction reference and payment method (such as Maya or Coins. ph) to maintain your account history accurately.
We do not sell your personal information. Data is shared with external parties only where necessary to process your payment through Maya, Coins. ph or PESONet, to verify your identity, or to meet obligations under applicable law. No sharing happens for marketing purposes without your knowledge.
Yes. After logging in, your account profile shows the personal details and transaction history currently on file. For a full data access request — listing all categories of information we hold — contact our support team through live chat or the email address in your account help section.
Reach our support team through live chat or email with the correct information and a note of what needs to be updated. We will make the correction and confirm it back to you. Changes to identity documents may require you to resubmit a verified copy.
We retain account and transaction records for a period after closure as required under applicable law in eligible regions. When you request account closure, we will confirm what is retained, for how long and the legal basis before the closure process completes. After that period, records are deleted or anonymised.
No. We record the transaction reference and amount credited to your wallet, but your Maya PIN, Coins. ph password and any credentials entered inside those payment apps remain with the respective payment provider. We do not access or store those credentials at any point.